Skip to content
Updates
Maintenance Retainers
Ongoing support to keep your website secure, up to date, and performing at its best. Our retainers cover regular updates and proactive fixes, giving you peace of mind and reliable ongoing support.

Keep your website running smoothly with proactive updates and ongoing support. Stay secure, perform better and focus on growing your business.

Website Maintenance Retainers

Your website is never finished. It evolves alongside your business, your customers, your technology stack and the wider digital landscape. Left unattended, even the best built platforms slowly degrade. Security gaps appear. Performance drops. Compatibility issues creep in quietly until something breaks at the worst possible moment.

 

Our website maintenance retainers exist to prevent that from happening.

 

Working with Verve™ on a maintenance retainer gives you an embedded technical team who understand your platform, your commercial priorities and the risks that come with running a modern website. We handle updates, monitoring, fixes and ongoing improvements so your site remains secure, stable and performant, month after month, year after year.

 

This is not break-fix support. It is proactive, preventative care designed to extend the lifespan of your website, reduce downtime and remove technical stress from your internal teams.
Why ongoing website maintenance matters

There is a misconception that once a website is live, it will simply keep working if left alone. In reality, websites are living systems made up of constantly changing components. Platforms release updates. Plugins evolve. Browsers change. Security threats adapt daily.

 

Without ongoing maintenance, even a well built website becomes vulnerable.

 

Security vulnerabilities are the most obvious risk. Outdated plugins and platforms are the primary entry point for attacks. A single missed update can expose customer data, disrupt trading or take your site offline entirely. Recovering from a breach is always more expensive and more damaging than preventing one.

 

Performance degradation is more subtle but just as costly. As platforms evolve, unmaintained sites slow down. Page load times increase, conversion rates drop and search visibility suffers. These losses rarely show up as a single incident, but over time they erode revenue and undermine marketing investment.

 

Then there is downtime. Failed updates, plugin conflicts or server issues can take a site offline without warning. For ecommerce businesses, minutes matter. For lead generation sites, missed enquiries are missed opportunities.

 

Reactive fixes only address symptoms after damage has already been done. Proactive maintenance identifies and resolves issues before they affect users, revenue or reputation.

 

That is the difference between owning a website and properly maintaining one.
Why should I trust Verve™ with my website maintenance

Entrusting an agency with ongoing access to your website is not a small decision. You need confidence that the team maintaining your platform understands the technology, respects the commercial impact of their work and treats stability as seriously as growth.

What working with us actually means

1. Proactive, preventative approach

We do not wait for things to break. Our retainers are built around prevention, not firefighting. Updates are planned, tested and deployed with care. Performance is monitored continuously. Potential risks are flagged early and addressed before they escalate.

This approach reduces downtime, avoids costly emergencies and keeps your site operating as it should, without disruption.
2. Experienced technical team

Our maintenance work is handled by the same in-house developers who build complex, bespoke websites for growing businesses. They understand WordPress, WooCommerce, Magento 2, Hyva and Shopify at a deep technical level.

This means updates are not applied blindly. They are reviewed in the context of your build, your integrations and your commercial priorities. When issues arise, they are diagnosed quickly and resolved properly.
3. Structured retainer model with clear deliverables

Maintenance should never feel vague or open-ended. Our retainers are structured, transparent and predictable. You know what is included, how time is allocated and how work is prioritised.

This gives you cost certainty and removes the friction of one-off support requests or emergency invoices.
4. Fast response times and priority support

Retainer clients receive priority access to our technical team. Issues are acknowledged quickly, assessed accurately and resolved efficiently. When something matters to your business, it matters to us.

You are not competing for attention. You have a team already assigned and ready to act.
What's included in our maintenence retainers?

Our maintenance retainers are tailored to the complexity and criticality of your website, but all are built around the same core principles of security, performance and stability.
Core, plugin and platform updates
Regular updates to CMS cores, plugins, themes and ecommerce platforms are essential for security and compatibility. We manage these updates carefully, ensuring they are applied in the correct order and tested to minimise risk. This keeps your website aligned with supported versions and reduces the likelihood of conflicts or failures.
Security monitoring and patching
We actively monitor for vulnerabilities and apply security patches as they are released. This includes platform-level updates as well as third-party components that are commonly targeted by attackers. By closing gaps early, we significantly reduce the risk of breaches and unauthorised access.
Performance optimisation and health checks
Speed and stability are monitored on an ongoing basis. We identify performance bottlenecks, inefficient processes and emerging issues that could affect user experience or conversions. Small improvements applied consistently protect performance over the long term.
Bug fixes and technical troubleshooting
No website is immune to bugs. When issues appear, we investigate methodically and resolve them properly, not with temporary workarounds. Because we know your site, fixes are faster and more reliable.
Backups and uptime monitoring
Regular backups and uptime monitoring provide a safety net. If something goes wrong, recovery is swift and controlled. Downtime is detected immediately, not hours later via customer complaints. This is essential protection for revenue-critical websites.
Ongoing technical support
Retainers give you access to technical expertise when questions arise, changes are needed or new requirements emerge. Whether it is advising on a new integration or supporting a campaign launch, you have a team who understands your platform and can respond quickly.
Maintenance for different website types

Every website has different risks, demands and priorities. Our retainers are shaped around how your site supports your business.
Ecommerce websites
For ecommerce, stability is revenue. Maintenance focuses on checkout reliability, payment integrations, product management, performance under load and security of customer data. We help prevent outages, failed transactions and slowdowns that directly impact sales.
Lead generation and marketing websites
Marketing sites must be fast, secure and flexible. Maintenance ensures landing pages load quickly, forms work reliably and updates do not disrupt tracking or integrations. This protects campaign performance and ensures marketing spend is not wasted due to technical failures.
Custom builds, CMS platforms and integrated systems
Custom websites and integrated platforms require deeper technical oversight. Maintenance here is about compatibility, system dependencies and change management. Our experience with bespoke builds means we maintain these platforms with care and understanding, not guesswork.

Our maintenance process

Maintenance retainers are structured to be clear, efficient and aligned with your business priorities.

 

Onboarding begins with a full technical audit of your website. We review the platform, plugins, integrations, hosting environment and current risks. This allows us to establish a baseline and prioritise initial actions.

 

Tasks are logged, scoped and prioritised based on impact and urgency. Preventative work is planned. Reactive issues are handled quickly and transparently.

 

Updates are applied methodically, with testing where appropriate. Communication is clear and direct. You know what has been done, what is planned and where risks exist.

 

This process removes uncertainty and creates continuity. You are not re-explaining your setup every time you need support. We already know it.

Commercial focus and peace of mind

Maintenance retainers are structured to be clear, efficient and aligned with your business priorities.

 

Onboarding begins with a full technical audit of your website. We review the platform, plugins, integrations, hosting environment and current risks. This allows us to establish a baseline and prioritise initial actions.

 

Tasks are logged, scoped and prioritised based on impact and urgency. Preventative work is planned. Reactive issues are handled quickly and transparently.

 

Updates are applied methodically, with testing where appropriate. Communication is clear and direct. You know what has been done, what is planned and where risks exist.

 

This process removes uncertainty and creates continuity. You are not re-explaining your setup every time you need support. We already know it.

Updates Only Retainer
Fr £80 /m
Monthly updates and checks for your website to keep your site secure from known vulnerabilities.
  • PHP updates
  • Plugin updates
  • Core platform updates
  • Module updates
Keep me up to date
Colourful Gear Icon
Security
£600 /y
Proactive, always on Website security, protecting your businesses and your customer's data from catastrophic breaches.
  • Active traffic monitoring
  • 24/7 monitoring
  • Automated testing
  • Breach clean up
  • Attack mode and counter measures
Get Website Security
Green hosting
Fr £250 /y
Completely Renewably powered cloud hosting verified by the Green Web Foundation. Funding Global Ecological initiatives like reforestation and coral rejuvenation.
  • Cloud hosting
  • Automated monitoring
  • Renewably Powered
  • Firewall protected
Get Green Hosting
CPM – Cookie policy
Fr £180 /y
Ensure tracking accuracy and GDPR compliance with a comprehensive Cookie policy and management, which comes with added policy building features to help with all your websites legal requirements.
  • Cookie acceptance banner
  • Policy page
  • Regular automated scans
  • Tracking Friendly
Manage My Cookies

FAQs

Costs depend on platform complexity, traffic levels and business criticality. Retainers are priced to reflect the level of proactive work required, with predictable monthly fees.
We maintain websites built on WordPress, WooCommerce, Magento 2, Hyva and Shopify, as well as bespoke and integrated systems.
Retainer clients receive priority support. Critical issues are acknowledged and investigated immediately, with response times agreed upfront.
Retainers are structured for continuity, but scopes can be reviewed as your website and business evolve.
Backups and controlled update processes allow issues to be rolled back quickly. Problems are resolved by the same team who applied the update.
Yes. We regularly maintain websites we did not originally build, following a thorough onboarding and audit process.
Yes. Retainers often include time for minor enhancements, refinements and technical support.
Absolutely. If a rebuild or larger change is the right commercial decision, we will say so clearly and honestly.
You have direct access to our team through agreed channels, with clear points of contact and regular updates.
Retainers prioritise prevention, reduce risk and provide predictable costs. Ad-hoc support only reacts after problems occur.