Skip to content

🚀 Only 1 space left for our new V2 full service. Enquire Now.

Updates
Maintenance Retainers
Support that will ensure your website is secure, current, and functioning optimally. Our retainers allow for regular updates and fixes, and provide peace of mind with supportive continuity.

Website Maintenance Retainers

Your website is never done. It evolves with your business, customers, tech stack, and the broader digital ecosystem. If left untended to, even the best built systems get worse. Security gaps will develop. Development performance will fall off. Incompatibility problems will creep up and without warning, the system will break at the worst time.

 

That is what our website maintenance retainers is here to prevent.

 

As a maintenance retainer client with Verve, you get what is essentially your own embedded digital team. They get to know your platform, your business priorities, and the website safety risks of modern websites as they change. Your team will be great for doing non-website related things like planning business strategy while we handle the updates, monitoring, fixes, and maintenance.
Why Ongoing Website Maintenance Is Important

After your website goes live, it is a common misconception that it will simply keep working as is if nothing is done to it. Websites are actually much more than that. They are numerous changing systems, all connected to one another. There are constant updates to the platforms, the plugins that are used, the web browsers, and the security threats that can be exploited. Every update changes these systems.

 

Without continued maintenance, even the best constructed websites can become problematic.

 

The most apparent risk is security. Outdated plugins and platforms are the most likely targets for attack. One missed update may jeopardize customer information, stop commerce, or take your site offline. The cost of recovering from a breach increases with time, and it is always greater than the cost of preventing one.

 

The gradual deterioration of website performance is also a risk. For sites without routine maintenance, the evolving platforms create a performance drag. When websites do not update as software platforms change, they are forced to perform in an inefficient manner. Resulting in longer load times and subsequently less visitors, as well as a fall in visibility in search results. Losses like these erode revenue over time and destroy the return on investment of marketing.

 

Then, there is downtime. The website can go offline as a result of failed updates, plugin conflicts, or server problems at any moment. E-commerce websites lose money every moment the site is down. Websites that generate leads lose the chance to capture those leads.

 

Reactive fixes only address symptoms after damage has already been done.
Why should I trust Verve™ with my website maintenance

This is the difference between having a website, and having a website that is properly maintained.

What it Means to Collaborate with Us

1. Take Charge and Structured Impacts

We don’t wait for issues to arise. Our retainers are focused around proactive strategies rather than reactive ones. We plan, test, and carefully deploy updates. Performance is checked continuously to mitigate risk, and we address issues before they turn into bigger problems.
2. Team of Professionals

Our maintenance services are performed by the same developers who create sophisticated and custom websites for scaling companies. They have a high level of knowledge when it comes to WordPress, WooCommerce, Magento 2, Hyva, and Shopify.

This entails that updates don’t occur mindlessly. The updates are analyzed based on build context, integration, and commercial priorities. When problems occur, they are diagnosed quickly and resolved effectively.
3. Organized retainer model with defined deliverables

Maintenance should never be ambiguous or open-ended. Our retainers are organized, easy to understand, and are predictable. You are informed on what is included in the maintenance, how time is spent, and how work is prioritized.

This offers you price certainty, and eliminates the hassle of ad-hoc support requests or surprise invoices.
4. Quick reaction times and premium assistance

Clients with retainers get prioritized access to our technical department. Problems are registered promptly and classified and solved efficiently. When something is important to your company, it is important to us.

You do not have to compete for resources. You have a team fully dedicated to you and your interests.
What are our maintenance retainers?

Our maintenance retainers are customized according to the complexity and importance of your website and are centered around the same core principles of safety, efficiency, and stability.
Core, plug in, and platform updates
For security and compliance, consistent updates to the CMS core and plugins and themes and ecommerce platforms are necessary. We take care of these updates, including compliance checks, to minimize risks. This keeps your website on the most recent versions to minimize conflicts or failures.
Security monitoring and patching
We continuously check for exploits and quickly apply security patches. These patch updates apply at the platform level and the third party levels as well, which bad actors often target. With early patch updates, we minimize the chances of breaches and unauthorized access significantly.
Performance optimisation and health checks
We monitor speed and stability all the time. We target and resolve performance bottlenecks, inefficient processes, and any recurring issues which may impede user experience or conversions. Minor changes done over time preserve performance for the long haul.
Bug fixes and technical troubleshooting
Bugs happen to every site and when errors occur, we fix the issue permanently rather than using temporary fixes. Because we understand your site, we diagnose and fix issues quickly.
Backups and uptime monitoring
Regular backups and uptime monitoring give a security net. Recovery is fast and without issue if something goes wrong. We notice downtime instantly, as opposed to hours later through complaints from clients. This is vital protection for websites in need of revenue.
Ongoing technical support
Retainers give access to technical support when the need for answers, changes, or new ideas arise. We have a team ready to respond quickly to any integration advice or campaign launch support.
Maintenance for different website types

Different websites have different priorities, risks, and demands. We tailor our retainers to how your site helps your business.
Ecommerce Sites
The ecommerce revenue system is based on stability. Maintenance focuses on the reliability of the checkout system, payment integration, product management, performance under load, and security of customer information. We help prevent outages, transaction failures, and delays, all of which are directly concerning sales.
Lead Generation and Marketing Websites
Marketing sites are required to be fast, secure, and flexible. Maintenance focuses on ensuring landing page updates do not disrupt tracking or integrations. This is to ensure that campaign success is protected, and to prevent the loss of marketing budget as a result of technical issues. Integrated Systems, CMS Platforms, and Custom Built Websites
Custom websites and integrated platforms demand greater technical oversight. Maintenance in this case is done on compatibility, system dependencies, and management of change.
Custom websites and integrated platforms require deeper technical oversight. Maintenance here is about compatibility, system dependencies and change management. Because of our experience with custom construction, we routinely maintain these platforms with care and understanding, not guesswork.

Our process when something needs maintenance

The structure of maintenance retainers is clear, efficient, and aligned with your business priorities.

 

Onboarding starts with a complete technical audit of your website. We analyze the platform, plugins, integrations, hosting environment, and current risks. This allows us to set a baseline and prioritize actions.

 

Based on impact and urgency, tasks are documented, scoped, and prioritized. Planned work is preventative. Reactive issues are addressed quickly and transparently.

 

Where necessary, updates are tested and applied. Communication is direct and clear. You understand what has been completed, what is scheduled, and where risks are present.

 

With this process, uncertainty is minimized, and continuity is maintained. You shouldn’t have to explain your setup over and over when you need assistance. We already know it.

Commercial focus and peace of mind

The structure of maintenance retainers is clear, efficient, and aligned with your business priorities.

 

Onboarding starts with a complete technical audit of your website. We analyze the platform, plugins, integrations, hosting environment, and current risks. This allows us to set a baseline and prioritize actions.

 

Based on impact and urgency, tasks are documented, scoped, and prioritized. Planned work is preventative. Reactive issues are addressed quickly and transparently.

 

Where necessary, updates are tested and applied. Communication is direct and clear. You understand what has been completed, what is scheduled, and where risks are present.

 

This process eliminates confusion and establishes consistency. You don’t have to explain your setup multiple times when getting support. We already understand it.

🛠️ Website Essentials

Updates Only Retainer
Fr £80 /m
Monthly updates and checks for your website to keep your site secure from known vulnerabilities.
  • PHP updates
  • Plugin updates
  • Core platform updates
  • Module updates
Keep me up to date
Web Updates Icon

🛠️ Website Essentials

Security
£600 /y
Proactive, always on Website security, protecting your businesses and your customer's data from catastrophic breaches.
  • Active traffic monitoring
  • 24/7 monitoring
  • Automated testing
  • Breach clean up
  • Attack mode and counter measures
Get Website Security

🛠️ Website Essentials

Green hosting
Fr £250 /y
Completely Renewably powered cloud hosting verified by the Green Web Foundation. Funding Global Ecological initiatives like reforestation and coral rejuvenation.
  • Cloud hosting
  • Automated monitoring
  • Renewably Powered
  • Firewall protected
Get Green Hosting

🛠️ Website Essentials

CPM – Cookie policy
Fr £180 /y
Ensure tracking accuracy and GDPR compliance with a comprehensive Cookie policy and management, which comes with added policy building features to help with all your websites legal requirements.
  • Cookie acceptance banner
  • Policy page
  • Regular automated scans
  • Tracking Friendly
Manage My Cookies

FAQs

The complexity of the platform, the traffic volume, and the criticality to the business determine pricing. Retainers are priced based on the amount of proactive work done, making it predictable.
We support the maintenance of websites on WordPress, WooCommerce, Magento 2, Hyva, Shopify, and custom and integrated systems.
Clients on retainer get to the top of the queue. Critical matters are acknowledged, and an investigation is started right away. Response time is agreed upon beforehand.
Retainers are designed for consistency, however, as your website and business grow, the scope can be adjusted.
Downtime can be reversed quickly via backups and a methodical update process. The team that carried out the update resolves any problems that may arise.
Yes. Following onboarding and an audit, we commonly manage websites not originally designed by us.
Yes. Retainers usually include hours for small improvements, tweaks and technical assistance.
Certainly. We will be direct and transparent when a rebuild or substantial change is the best commercial option.
You are able to talk directly to our team via established channels, with defined points of contact, as well as, ongoing updates.
Retainers focus on prevention, lessens risks, and gives you known costs. ad-hoc support only takes action once a problem has surfaced.