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Email Marketing

Turn subscribers into loyal customers with data-driven email and SMS marketing that converts. From automated flows to targeted campaigns, we help you scale revenue with Klaviyo strategies built around your growth goals.

Working with Verve™ gives you access to a team who treat email and SMS not as a tick-box channel but as one of the most powerful engines of ecommerce growth. Our Klaviyo specialists combine commercial strategy, technical expertise, and creative execution to turn your customer data into revenue that compounds month after month. If you are looking for a partner who can take the guesswork out of segmentation, automation, design and reporting, you are in the right place.

 

We build high-converting email campaigns and fully automated customer journeys that act as an extension of your ecommerce store. Every message, every branch, every trigger and every segment is designed to drive customer lifetime value. From recovering abandoned baskets to nurturing VIP repeat buyers, we ensure Klaviyo works as hard as it possibly can for your brand.

 

This is ecommerce-focused email marketing delivered by a team who understand lifecycle growth, retention strategy, and the technical foundations needed to scale owned-channel revenue. We help you move beyond sending ad hoc newsletters and into a structured, data-driven approach where each step a customer takes is met with timely, relevant and commercially aligned messaging.

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Klaviyo gives ecommerce brands an unmatched level of customer insight, predictive analytics and behavioural tracking. The challenge is not having access to this data, but knowing what to do with it. At Verve™, our in-house email marketing experts turn Klaviyo’s capabilities into practical, measurable outcomes. We focus on building journeys that increase repeat purchase rate, reduce time between orders and strengthen loyalty with every interaction.

 

Our team work directly inside Klaviyo every day. We build advanced automation flows, design modular templates, manage deliverability, and monitor performance at a granular level. We understand how to combine creative content with the logic that sits behind it, ensuring your customers receive messages that feel personal while serving a clear commercial purpose.

 

Whether you are on Shopify, Magento, WooCommerce or a bespoke ecommerce platform, our developers and marketing specialists work together to ensure Klaviyo is integrated properly, pulling the right data, and firing the right events. This gives us the foundations needed to build optimised lifecycle flows that you can rely on.

 

With Verve™, you are not hiring a freelancer or plugging in a generic agency package. You are gaining a dedicated partner who knows how to turn email and SMS into one of your most stable and scalable revenue streams.

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Our Approach to Klaviyo Email Marketing

1. Strategy before execution

We begin with a review of your existing data, customer journeys, ecommerce performance and commercial priorities. This helps us identify the gaps that are limiting growth and the opportunities that can deliver immediate uplift. Whether you need a complete lifecycle rebuild or incremental improvements to existing flows, we create a roadmap aligned to your business goals.

2. Data-driven decisions

Klaviyo’s segmentation and predictive analytics give us a detailed understanding of who your customers are, how they behave and which actions drive revenue. Instead of relying on guesswork or generic best practice, we use real data to guide every decision. From subject lines to send times, content themes to automation triggers, every choice is backed by insight.

3. Creative that connects

Design and copy sit at the heart of high-performing email marketing. Our designers build responsive templates that highlight your products, showcase your brand and guide users clearly towards action. Paired with copy that is sharp, concise and aligned to your tone of voice, our campaigns strike the balance between creativity and commercial focus.

4. Continuous optimisation

Email and SMS are not set-and-forget channels. Our team monitor performance daily, making adjustments to segmentation, logic and design to keep your results moving in the right direction. We test relentlessly, from flows to campaigns, ensuring your messaging evolves alongside customer behaviour and market changes.

Transform customer data into personalised journeys that drive engagement and repeat sales. We design, optimise, and scale high-performing Klaviyo campaigns so your brand stays connected at every stage of the funnel.

Automation Flows

Automation is where Klaviyo delivers its strongest commercial impact. Well-structured flows work around the clock, driving conversions without needing manual input. We build automation systems that mirror your customer lifecycle, ensuring every shopper receives the right message at the right time.

Our expert-built flows include:

Welcome and nurture flows
Your welcome journey sets the tone for every future interaction. We craft messages that introduce your brand, surface your key value propositions and lead new subscribers towards their first purchase. With A/B testing, dynamic content and behavioural branching, these flows convert warm interest into predictable revenue.
Abandoned checkout and abandoned basket flows
For ecommerce brands, abandoned basket and checkout journeys are often the most profitable automations. We refine these flows with targeted incentives, personalised recommendations and urgency-driven messaging. Our goal is clear: recover as much revenue as possible with minimal friction.
Browse abandonment flows
Not every customer who browses will be ready to buy, but these early intent signals are incredibly valuable. We build behaviour-based browse flows that re-engage potential customers without feeling intrusive. By aligning product recommendations with real browsing patterns, we increase the likelihood of returning visits and eventual conversion.
Post-purchase flows
Customers who have just purchased are at their most engaged. We use this moment to build trust, reduce buyer uncertainty and set clear expectations around delivery and product care. As the journey progresses, we encourage follow-up purchases by highlighting complementary products, loyalty incentives and tailored recommendations.
Loyalty, replenishment and repeat-purchase flows
Some customers will only buy once unless you give them a compelling reason to return. Our replenishment and repeat-purchase flows are built around customer lifecycle timing, ensuring messages land when products are likely running low or when buyers are ready to re-engage. This approach strengthens loyalty like nothing else.
VIP and high-value customer flows
Your best customers deserve a different experience. We create VIP segments based on purchase frequency, order value and predicted lifetime value, delivering exclusive messaging that nurtures long-term relationships. These automated journeys help you keep your highest-value customers close.
Advanced Segmentation

Segmentation is the difference between sending emails and sending the right emails. Klaviyo’s segmentation tools give us the precision needed to tailor your messaging with accuracy. Instead of blasting your entire list with the same content, we deliver refined segments based on real actions, real preferences and real value.

Behaviour-based segments

We track what customers view, add to basket, purchase, ignore and engage with. This allows us to shape journeys that reflect their interests and intent.

Predictive analytics

Klaviyo’s predictive models estimate next order date, churn likelihood, lifetime value and purchase probability. We use this data to intervene at the moments that matter most.

RFM analysis

By grouping customers by recency, frequency and monetary value, we can tailor campaigns and flows to match their relationship with your brand.

Engagement tiers

We manage your list health by monitoring engagement across all touchpoints. This keeps deliverability strong, reduces spam complaints and ensures your messages land where they matter.

Interest and Category-level segmentation

For product ranges spanning multiple categories, we build segments tailored to each customer’s browsing and purchasing patterns. This makes your campaigns far more relevant and effective.

 

This level of segmentation ensures every customer receives personalised journeys, relevant offers and targeted campaigns that speak directly to their needs.

Testimonials

“Where to start…. Finding a marketing agency is a minefield with in its self!! I feel many just tell you what you want to hear to gain your business, and then massively overcharge and underdeliver. Verve™ were able to taylor a package to suit my needs and expectation levels right from the off. After working closely with them for the last 6 months I can honestly say, I would trust Verve™ with any part of the marketing process within my business. Honest, open and transparent!”
Sam Holliday
Director – Future Riders
“Verve™ have done a superb job of setting up Klaviyo for us. It is delivering excellent results and is far superior to the software we were using previously. A big thanks to Callum for encouraging us to move.”
Kathryn Shepherd
Berwick Care
“We have worked with Verve™ for over 10 years and found their approach to our work to be of an exceptionally high standard. They understood what we needed and delivered it to an incredibly professional finish. Their team has been great, and we highly recommend their work to others. ”
Charlotte Downs
Director – Fastco Fasteners & Fixings
“Very happy with the service provided by Callum. He helped us set us our email marketing within Mail Chimp. All templates made very professional and the training provided very clear.”
David Elsley
J A Milton
“Working with Verve™ has been an overwhelmingly positive experience. We did a lot of research before choosing them, as it was a big decision for us and represented a significant change in our whole business model. I am profoundly appreciative that we chose Verve™ and am looking forward to a long-term collaboration with the team. Thank you!”
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Kate Redmond
Style Coaching Institute
“The team at Verve™ are brilliant to work with, offering a personal service with great input.”
Becky Hollows
Target Feeds
“We’re delighted to have worked with Verve™ on the latest Tudor Griffiths website, TG Dream Kitchens & Bathrooms. From the outset, we’ve found their approach to our work to be of a particularly high standard. They understood the brief exactly and have delivered it to an incredibly professional finish. Their team has been a joy to work with and we highly recommend their work to others.”
Patrick Dixon
TG Group
Technical Setup and Integration

Segmentation is the difference between sending emails and sending the right emails. Klaviyo’s segmentation tools give us the precision needed to tailor your messaging with accuracy. Instead of blasting your entire list with the same content, we deliver refined segments based on real actions, real preferences and real value. Our in-house development and marketing teams work together to handle all technical setup, including:

Klaviyo integrations

We integrate Klaviyo seamlessly with Shopify, Magento 2, WooCommerce and bespoke ecommerce platforms. This includes catalogue syncing, event tracking, dynamic personalisation and multi-store setups where required.

Tracking and Event Configuration

From viewed-product tracking to checkout events, we ensure your store sends the signals Klaviyo needs to deliver advanced segmentation and automation.

Deliverability Management

Inbox placement can make or break your email performance. We set up proper authentication, warm your sending domain, manage list hygiene and monitor reputation. This keeps your deliverability strong and your campaigns performing consistently.

Template and modular design systems

We create scalable email templates built for speed, consistency and brand impact. These modular systems allow you to build campaigns quickly while maintaining creative quality.

Consent and Compliance

We ensure your forms, preference centres and opt-in processes follow best practice, giving you a compliant and high-quality subscriber base.

Technical accuracy gives you the confidence that every campaign, automation and segment is powered by clean, reliable and high-quality data.

Email Marketing
Fr £800 /m
The easiest and most cost effective way to manage a user experience and relationship with a customer while keeping in constant contact to ensure they keep coming back.
  • Template Design
  • Campaign Management
  • Segmentation & List building
  • Automation Management
  • Details Monthly reporting
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Our Full Service Package
Fr £6.4K /m
The ultimate growth package with access to all of our services, flexibly adjusting to the needs of your business as things change.
  • Strategy
  • Branding & Design
  • Marketing
  • Web development
  • Data Analysis
E-commerce
Fr £3.2K /m
Plug and play, everything an E-commerce company needs to succeed in one tidy package to ensure continuous, sustainable growth.
  • Strategy
  • SEO
  • PPC
  • Web development
  • CRO
Lead Generation
Fr £3.2K /m
Specifically targeted digital marketing to hand your sales team high quality leads to convert. Reviewing the full customer journey from top of funnel to the bottom and recycling.
  • Lead Gen Strategy
  • SEO
  • PPC
  • Email marketing
  • CRM optimisation

FAQs

Once you complete onboarding, we begin technical discovery, data analysis and lifecycle mapping straight away. Most clients see their first improvements within weeks.
No. We can migrate you from another platform or build your Klaviyo account from scratch. If you already have Klaviyo in place, we can audit and improve what you have.
Yes. Our specialists build unified email and SMS journeys, ensuring both channels complement each other without overlapping.
We focus on revenue attribution, engagement rate, retention, repeat purchase rate, average order value and customer lifetime value. These metrics show clear commercial impact.
We work with ecommerce businesses of all sizes, from scale-ups to established retailers. The common thread is ambition and a desire to unlock the full value of owned-channel marketing.
Absolutely. We deliver both automated lifecycle systems and ongoing campaign strategy, design and optimisation.
While every brand is different, most clients see significant increases in automated revenue, repeat purchase rate and email-driven sales within the first few months.